Risk

Fraud & Chargebacks

Fraud prevention and dispute handling are operational disciplines, not just processor features.

Independent

Plain-English explanations without a sales pitch.

Practical

Questions, frameworks and cost thinking you can actually use.

Editable

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Merchant Atlas

Risk is an operating discipline

Good prevention, evidence and dispute handling depend on process as much as product features.

Key concepts

Use appropriate authentication, data quality and fraud controls for your sales channels.

Keep clear order, delivery and customer-service records that support dispute responses.

Track dispute reasons, fraud patterns and operational causes over time.

Know whether your team, gateway, processor or another provider handles each stage of the process.

Provider conversation

Use the calculator to see how percentage and fixed fees behave at different transaction sizes.

Risk & disputes cluster